To be eligible for a return, your item must meet the following conditions:

• Items must be unworn, unwashed, and with all tags intact.
• Items must be in their original packaging.

Certain items, such as personalised products, may not be eligible for returns. Please check product descriptions for specific return policies.

You have 14 days from the date of delivery to request a return or exchange.

1. Please use the form below to initiate your return. Provide your order number and the reason for the return.
2. We will provide you with instructions and the return address.
3. You are responsible for return shipping costs unless the item is faulty or incorrect. You must use a trackable shipping service.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Processed within 7-10 business days to your original payment method.
• Partial Refunds: If items show signs of use or are not in their original condition, we may issue a partial refund.

If you receive a faulty or incorrect item, please contact us using the form below or email us at contact@progettofigo.com within 14 days of delivery with photos of the item and packaging. We will then arrange a replacement or refund.